MCDHH Communications Training

March 27–29, 2026  ·  Online via Zoom

Christopher Tester, PhD & Topher Ávila, PhD

⚡ Quick Tips:
AhaSlides — Day 1 ahaslides.com  |  Code: DAY1 Word Cloud · Poll · Pick Answer · Scales · Open Ended
Q&A — All 3 Days ahaslides.com  |  ahaslides.com/MCDHHQA Submit questions anytime — answered live

Day 1 — Foundations (March 27, 2026)

Today's Focus:
  • NVC (Nonviolent Communication) as the backbone of the training
  • OFCR Framework — Observation, Feeling, Consequence, Request
  • Identity & status recognition as the relational layer
  • Team foundation — two awarenesses, shared expectations
  • Working Agreement & SLA introduction
TimeSessionType
8:55–9:00Tech CheckSetup
9:00–9:30Welcome, Land Acknowledgement & IntroductionsInteractive
9:10–9:25AhaSlides: Icebreaker — Word Cloud & PollAhaSlides
9:30–10:00Positionality & Workshop OverviewLecture
10:00–10:45NVC & OFCR FrameworkLecture + Practice
10:45–11:00Break
11:00–11:455 High-Stakes CharacteristicsLecture
12:00–1:00Lunch
1:00–1:30NVC / OFCR RecapReview
1:30–2:15Team Foundation — Two AwarenessesLecture + Discussion
2:15–2:30AhaSlides: Role Composition Poll & ScalesAhaSlides
2:30–2:45Break
2:45–3:30Shared Expectations & Working Agreement PreviewWorkshop
3:30–4:00Day 1 Closing & Reflection RoundAhaSlides + Wrap
📌 Bring to Day 2:
  • Your comfort scale scores from the AhaSlides closing activity
  • One phrase from your professional practice you want to examine
  • Any Q&A questions submitted — we open Day 2 with them
Opening — Word Cloud ahaslides.com  |  Code: [update before Day 2] "How do you currently coordinate with your partner mid-assignment?"
Closing — Open Ended ahaslides.com  |  Code: [update before Day 2] "Which linguistic issue do you encounter most?"
Q&A — All 3 Days ahaslides.com  |  ahaslides.com/MCDHHQA Persistent — submit anytime

Day 2 — Signposting & Road Mapping (March 28, 2026)

Today's Focus:
  • Three functions of signposting — Intra-Team, Consumer-Facing, Process
  • Seven practical techniques from Mindness, Holcomb, Moyers & Langholtz
  • The 3-Signal Protocol (Signal A, B, C) and back-channel feedback
  • Activity: OFCR in Practice (Breakout Rooms)
  • Activity: Language to Unlearn / Relearn (Deontology → Teleology)
  • Pre-assignment protocol — what gets agreed before going live
TimeSessionType
8:55–9:00Tech CheckSetup
9:00–9:20Opening + AhaSlides Word CloudAhaSlides
9:20–10:00Three Functions of Signposting + Intra-Team ProtocolLecture
9:45–9:55AhaSlides: Which Function? PollAhaSlides
10:00–10:40Signal A/B/C Protocol + Back-Channel Feedback + ChunkingLecture
10:35–10:45AhaSlides: Which Signal? (Pick Answer)AhaSlides
10:00–10:45★ Activity: OFCR in Practice — Breakout RoomsBreakout (20 min)
10:45–11:00Break
11:00–12:00Consumer-Facing Signposting — Identifying Function, Q&A, HighlightingLecture
11:45–11:55AhaSlides: Consumer Explication ScenarioAhaSlides
12:00–1:00Lunch
1:00–1:45Information Management — Context Balancing + Linguistic IssuesLecture
1:40–1:50AhaSlides: Most Common Linguistic Issue (Open Ended)AhaSlides
2:00–2:45★ Activity: Language to Unlearn / Relearn — Breakout RoomsBreakout (20 min)
2:45–3:00Break
3:00–3:45Process Signposting — Pre-Assignment Protocol (5 clauses)Lecture
3:45–4:15AhaSlides: Comfort Scales — 4 ratingsAhaSlides
4:15–4:30Day 2 Closing — What to Bring to Day 3Wrap
4:30–5:00AhaSlides: Open Q&A (MCDHHQA)AhaSlides

Signposting Quick Reference

Three functions, seven techniques — from Mindness, Holcomb, Moyers & Langholtz

Real-time signals between team members. Invisible to the consumer. Non-negotiable.
  • Back-channel Feedback — nod, palm, index, head shake
  • Chunking — frame → chunk → full thought → fill → output
Function 2 — Consumer-Facing Signposting
Deliberate communication to the Deaf consumer. Used strategically, not habitually.
  • Identifying the Function — what is this message doing?
  • Question & Answer — genuine vs. rhetorical, embedded, multiple
  • Highlighting the Point — topicalization, spatial anchoring, eye gaze
  • Context Balancing — foreground what is new, background what connects
  • Handling Linguistic Issues — 11 sub-strategies (see below)
Function 3 — Process Signposting
Pre-assignment protocol. Lives in the SLA. Not improvised.
  • Signal system — both directions
  • Handoff protocol — timed or triggered
  • Consumer explication threshold
  • Feed protocol — how to request and deliver
  • Monitoring agreement

The 3-Signal Protocol

Signal A Slow Down / Hold DI signals HI to reduce pace or hold while processing a structural or syntactic challenge.
Signal B Feed Me DI needs vocabulary, a proper noun, a number, or technical term. Immediate, discrete, targeted.
Signal C Handoff DI ready to resume, or passing to HI. Direction pre-agreed before the assignment.

Linguistic Issues — 11 Strategies

  • Yes/No Questions — restructure for ASL marking
  • Double Negatives — resolve to clear polarity
  • Ambiguity — flag and manage; do not guess
  • Tag Questions — genuine vs. rhetorical
  • Passive Constructions — identify agent; restructure
Register & Meaning
  • Non-Manual Signals — carry the full NMS grammar
  • Explaining by Example — concrete before abstract
  • Contrasting Features — mark explicitly in ASL
  • Reiteration — strategic repetition for emphasis
  • Couching — qualifier follows the claim
  • Semantics — meaning level, not word level
📌 Bring to Day 3:
  • Your AhaSlides comfort scale scores — Day 3 opens with the same 4 questions
  • At least one Working Agreement clause drafted from today's activities
  • Your most common linguistic issue — named and with a resolution strategy started
  • One specific thing you will do differently in your next assignment
Opening — Scales (before/after) ahaslides.com  |  Code: [update before Day 3] Same 4 comfort ratings from Day 2 — see what shifted
Closing — Word Cloud ahaslides.com  |  Code: [update before Day 3] "One word for what you are taking away"
Q&A — All 3 Days ahaslides.com  |  ahaslides.com/MCDHHQA Final session — address all outstanding questions

Day 3 — Taxonomy Mastery & Integration (March 29, 2026)

Today's Focus:
  • Comfort scales revisit — before/after comparison from Day 2
  • Full 5-Category Taxonomy — Cat. 1&2, 3, 6, 8, 9
  • Applied scenarios — setting-based practice (Legislative, Legal, Press)
  • Activity: Maverick Interpreter scenario (Breakout Rooms)
  • Federal Press Event case study — full 4-condition analysis
  • SLA finalization — connect Day 1 draft to Day 2 & 3 learning
  • Working Agreement completion
TimeSessionType
8:55–9:00Tech CheckSetup
9:00–9:20Opening + AhaSlides: Comfort Scales RevisitAhaSlides
9:20–9:45Training Arc Recap — NVC → Identity → Signposting → TaxonomyReview
9:45–10:305-Category Taxonomy — Cat. 1&2, 3, 6, 8, 9 (one slide each)Lecture
10:15–10:30AhaSlides: Identify the Category (Scenario Poll)AhaSlides
10:30–10:45Break
10:45–11:15Applied Scenarios A & B — Legislative & Legal SettingsDiscussion
11:15–12:00★ Activity: Maverick Interpreter — Breakout RoomsBreakout (20 min)
12:00–1:00Lunch
1:00–2:00Federal Press Event Case Study — 4-Condition AnalysisCase Study
1:45–2:00AhaSlides: What Taxonomy Decisions Were Made? (Open Ended)AhaSlides
2:00–2:15Break
2:15–3:00SLA Finalization — Connect Days 1, 2, 3Workshop
3:00–3:20AhaSlides: Final Self-Assessment ScalesAhaSlides
3:20–4:00Working Agreement Completion — Google Docs (live)Collaborative
4:00–4:20AhaSlides: Closing Word CloudAhaSlides
4:20–5:00Closing Reflection + Q&A Final Session (MCDHHQA)Wrap

5-Category Taxonomy — Quick Reference

Density management. Decisions about what to add for access or omit to preserve flow. Every addition/omission has an access consequence — name it in OFCR terms.
Cat. 3 — Substitutions & Technical Jargon
Register decisions. Replacing source terms with equivalents that carry meaning without requiring institutional knowledge the consumer may not have.
Cat. 6 — Signposting
Team coordination meta-layer. Intra-team signals, consumer-facing techniques, and pre-assignment protocol. This is Day 2's entire focus — carry it forward.
Choice vs. system failure. Repeat interpreting is a deliberate strategy; copy-sign is a collapse into mimicry. Knowing which is which is the professional distinction.
Cat. 9 — 3D Spatial Mapping
Pre-brief spatial protocol. Establishing physical and relational space before the assignment. Who is where, how that maps to ASL space, and what the team pre-agreed.
📌 Leave with:
  • A completed Working Agreement — specific, behavioral, ready to use
  • Before/after comfort scores — visible shift from Day 2 to Day 3 scales
  • Named taxonomy decisions from the Federal Press Event case study
  • One commitment to your team partner for the next high-profile assignment

Resources & Downloads

Day 2 Saturday, March 28 — Signposting
📄
Day 2 Presentation Deck Available Saturday, March 28
Coming Soon
📋
Signposting Quick Reference 3-Signal Protocol & Team Coordination Guide — Available Saturday
Coming Soon
Day 3 Sunday, March 29 — Intralingual Framework & SLA
📄
Day 3 Presentation Deck Available Sunday, March 29
Coming Soon
📝
5-Category Taxonomy Overview Full reference guide — Available Sunday
Coming Soon
📋
Working Agreement Template SLA finalization template — Available Sunday
Coming Soon

Zoom Collaboration

Tools used across all 3 days:
  • AhaSlides — interactive polls, word clouds, scales, Q&A. Codes posted at the top of each day tab
  • Zoom Breakout Rooms — used for OFCR Practice, Language to Unlearn, and Maverick Interpreter activities
  • Google Docs — shared Working Agreement document, edited live during Day 3
  • Zoom Chat — back-channel for quick responses and links during sessions

Contact

Facilitators:
  • Christopher Tester, PhD — taptap@withdirection.co
  • Topher Ávila, PhD — topher@topheravila.com